More link types, more flexability
The SharePoint Online quick links webpart is a great webpart. It lets you quickly and easily put a variety of nice graphical links to other related resources throughout your intranet or even the internet.
The issue is however the links are limited to only https URLs and sometimes you may want a link to send an e-mail, chat or place a call to someone such as the helpdesk. Since these link types are not supported you really don't have much of a way to accomplish this and it is a fairly common ask I've seen on the Microsoft Tech Community over the months.
Where There is a Will there is a Way (UserVoice)
Currently there is a uservoice for this option to add support for mailto: links in quick links. I hope they add more than just that if they ever do update it because I would like to do things like add SIP addresses for chat, tel: for calls etc. which I will also be covering here in a minute. The link to the uservoice is here, go vote if you found this article and are reading this :)
URL Shortening to the Rescue
So when I see this come up, I let people know the best way around this is to make use of a URL shortening service. There are a whole host of them out there. Make sure you find one that supports any type of link translation. The only I found and go working is https://to.click/ Setting a URL is simple and straight forward. Just type in for the e-mail link mailto:firstname.lastname@example.org and click the Shorten button.
Copy the returned URL and use this URL on your quick links webpart on your SharePoint page.
Now clicking the quick link will open a new e-mail message using your default mail client!
Quick Links for Chat
Creating links to chat with a chat contact is handled pretty much the same way as using mailto: e-mail links. To setup a chat use SIP:email@example.com for your link to shorten. This will open the default chat app and chat with the person with a click of the mouse! For all your Microsoft Teams Organizations this is a great way to have an article with a call out link to chat with someone instead of sending an e-mail!
I know it's a simple task but sometimes the obvious doesn't show up for us, when an easy solution is there for the taking! Hopefully this helps a few folks out to get desired results!